Delivery & Returns Policy

 

DELIVERY

 

 

Estimated Total Delivery time

Australia

$10 NZD

4 – 8 days from placement of order

International

$15 NZD

5 – 15 days from placement of order


If you place your order on a business day (Monday – Friday) before 3 pm our aim is to process and ship that day, otherwise, we will process within 24 hours.

Orders made over the weekend or on a public holiday, will be processed on the following business day.

We ship our products worldwide and offer free shipping on all orders.

Freedom Season Limited will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.

Orders through our online shop are limited to consumers. If you are interested in re-selling or distributing our products, please contact us.

WHAT IF MY ORDER DOES NOT ARRIVE IN THE ESTIMATED TIME?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the letter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

If you experience further issues with delivery of your items, please contact us.

RETURNS

We want you to be completely satisfied with your purchase. If there is a problem with the quality of your order or if it is not correct contact us to describe the problem and reach agreement on any return, credit, or additional changes. No goods will be accepted for return without prior authorization. Any problems related to returns, damages or defects; let us know within 7 days. We will respond to your request and determine the best way to solve the problem.